Ericsson-LG iPECS
UNIFIED TECHNOLOGY
iPECS IP Call Recording
iPECS IP Call Recording(IPCR) is a call recording and
monitoring solution tightly integrated with iPECS Call Servers
optimized for small and medium sized offices and contact centers.
IPCR is designed as a simple and cost effective solution, while it
delivers powerful value added features. iPECS IPCR can meet the
needs of robust call recording to ensure regulatory compliance and
quality management. Since implementing IT functionality within a
limited budget can be a major concern for smaller business, IPCR
delivers an all-in-one cost effective system on a single standard
server. It offers low total cost of ownership as it can be deployed
quickly and easily, maintained either locally or from a remote data
center, and supports all type of terminals registered with
iPECS-LIK.
Even for small business, the features they requires are
not so different from the needs of large business. With iPECS IPCR,
powerful value added features including voice packet encryption,
local survivability, remote maintenance and fault alarms as well as
basic monitoring, statistics report and more are available to your
business. IPCR also offers flexible deployment as part of
distributed architecture of iPECS systems. Particularly,
conversations of remote branch, home office and road warriors can
be recorded, monitored and saved either in central server or local
server based on the business requirement. Up to 10 iPECS Call
servers can be registered in a IPCR server and up to 10 IPCR
servers can be registered with a single iPECS-LIK.
You can easily access recording files over an IE 7 web
browser. Intuitive Graphic display such as Icon
view on agent status and graphs on system related performance are
provided as well as real time graphic views of various statistics
with many search options.
- Single server for recording all terminals
- Remote call recording
- Distributed recording
- Encryption enabled recording
- Search and play recordings
- Intuitive display of statistics