Ericsson-LG iPECS

iPECS Attendant

The Ericsson-LG iPECS Attendant is a powerful PC based attendant console, designed to enhance call handling and control functions of the attendant, through superb intuitive drag & drop actions. It also allows the attendant to manage the directory with ease of use and a graphical user interface.

Do more with less: The iPECS Attendant enhances handling of your valuable inbound calls. With the iPECS Attendant software, your busy receptionist can route calls with the click of a mouse, or drag and drop without switching PC and phone. The monitoring window shows the status of all users; and thus, at a glance, the attendant is aware of the presence of employees through graphical icons. Real-time presence lets the attendant take alternate action, such as sending the call to voicemail, sending a text message or just clicking the station icon to transfer.
 
The iPECS Attendant has an embedded softphone that enables various call features without additional hardware, such as a desktop phone. Using simple and flexible configurations, your attendant can be fully productive with or without a hard phone, thus reducing the total cost of ownership of the system without jeopardizing call quality.

The iPECS Attendant links with local and corporate workforce information for quick access to contact phone numbers. The operator can easily add, modify and delete the information as well as import and export external data from and to the directory.

Easy User Interface

• Optional station field display mode: icon or list type
• Intuitive display icons: Monitoring window, Queue window and tool bar
• Busy Lamp Field (BLF) and status information display
• Shortcut keys for frequently used functions
• Station setting modification: station name, COS, Temporary COS, attendant cancel, music selection
• Attendant status change: Day / Night / On demand / Weekend / Auto ring / Forward
• Display layout change

Simple Directory and Database Management

• Local phone book import and export
• Database and system component back up to the local hard disk drive
• Multiple local database interface
• Phone book management: register / edit / delete, 17 database fields, dynamic search / sort / filter
• Various options for conducting queries

Flexible Call Handling

• Various call features of the iPECS platform via embedded soft phone:
• Call transfer, conference, call park, hold & retrieve, redial, mute, call pick-up, call answer, restriction, series call
• Call forward: attendant can call forward to alternative destinations (call park, page/message and e-mail)
•  Screen pop up
• Drag and drop call control
• Call queuing: display name, date, waiting time, destination and call type (external, recall, etc.)
• Manual trunk selection for urgent outgoing call

More productivity enhancements

• Internal Text messages can be sent and received
• Wake up call management: multiple wake up, group set, optional set
• Trunk monitoring
• Making outbound call: keypad dialing, click to call from the phone book, station icon, log view
• Superb statistical reporting of all calls
• Optional iPECS Attendant Hotel version for hotel functionalities