Ericsson-LG Repair
Repair and warranty services are an essential part of the Pragma
proposition and we have partnered with Europe's leading repair
centre, Multimessage, to provide resellers with the repair services
they need.
The Pragma repair proposition is based on the highest levels of
quality, service and support delivered at cost effective rates. Our
service offers:
- Repair of both current and legacy LG,
LG-Nortel and Ericsson-LG products
- Fast turnaround - we achieved an average turnaround of less
than 4 working days on the most recent 100 repairs undertaken
- Online tracking of all your repairs, so you know where your
part is in the repair process
- Competitive pricing
We chose to work with Multimessage as
we believe they offer the most reliable and professional repair
service available in Europe.
Multimessage was founded in 1989 to
provide repair services and has grown to become one of the largest
unified communications and data product repair and logistics
centres in the UK.
Multimessage are located in a 20,000 square foot
facility with 105 test benchs and the capacity to repair over 7500
items per month.
As an approved global repair centre to both Avaya and
BT, Multimessage are well positioned to support the repair and
warranties for Pragma and the Ericsson-LG product range.
Why Pragma and MultiMessage?
- Average turnaround of 5 days
- Low BER rate - less than 2%
- Repair down to component level
- 12 month warranty repair (on replaced components)
- All equipment is soak tested for a minimum of 24 hours
- Full antistatic protection
- Cosmetic repair
- Extensive stock of parts/components and hospital stock for
advanced replacement
- Full online tracking of your RMA
We have worked hard with Multimessage to make sure
they can offer the highest standards of repair both for our
warranty items and for your own chargeable repairs. We would
highly recommend you use Multimessage for all of your repairs and
would encourage you to donwload our repair price list from within
the Partners area of our website.